Achieve Success with Lindsey Veitch's Expertise

Lindsey Veitch Solutions

Lindsey Veitch

931.307.0509 • [email protected] • Lynchburg, TN • Open to Remote • LinkedIn

Sr. Customer Success Manager

Sr. Customer Success Manager with 5+ years driving $6M+ portfolios to 98% retention. Expert in strategic partnerships, data-driven insights, and enterprise client relationship management. Proven track record of optimizing workflows, driving 15% revenue growth, and delivering 95%+ customer satisfaction.

Professional Experience

Lindsey Veitch Solutions
2024

Customer Success Consultant
Lynchburg, TN

• Spearheaded onboarding for 8 enterprise clients in 90 days with a 95%
satisfaction rate, reducing implementation timelines by 20% and establishing
strong executive client relationships.

• Implemented strategic customer success initiatives (Salesforce/Tableau/
Gainsight), resulting in 10% increased product adoption and enhanced
retention metrics.

• Led development of scalable onboarding and customer success playbooks
that improved efficiency by 15%, leveraged data analytics to influence product
roadmap and reduced client ramp-up time by 25%.

• Analyzed 10+ client health metrics via SQL/RStudio, aligning product
priorities to boost customer advocacy 7% in 3 months.

Xplor Technologies
2024
Mid-Market Customer Success Manager | Customer Growth Manager (company restructuring)
Atlanta, GA (Remote)

• Orchestrated a retention strategy for a $2M+ ARR digital commerce
portfolio, achieving a 90% renewal rate through proactive risk identification and
structured quarterly business reviews.

• Analyzed 10+ customer health KPIs via Gainsight/Salesforce dashboards,
identifying adoption trends and upsell/cross-sell opportunities that led to a 10%
increase in feature utilization and 5% revenue growth within 3 months.

• Achieved 93% CSAT (+10% product comprehension) in 90 days via
optimized onboarding programs and proactive escalation resolution.

• Enabled cross-functional collaboration between Sales, Support and Product
teams, reducing escalations by 11% through improved handoff processes.

Covetrus
2021 - 2023
Mid-Market Customer Success Manager | Customer Success Manager (health)
Portland, ME (Remote)

• Drove $6M+ ARR portfolio growth (15% YoY) through strategic account
management of digital e-commerce solutions within 12 months, reducing churn
5% while increasing existing revenue 8%.

• Accelerated re-onboarding process to reduce time-to-value 10% within 2
quarters, resulting in an NPS increase (10+ pts), 27 account expansions,
exceeding SaaS growth targets 10%.

• Increased feature adoption rate 15% for online marketplace operations within
10 months, leveraging analytics tools (Tableau/SQL), while reducing support
tickets 11% and mentoring CSMs to achieve 10% higher CSAT scores.

• Rescued $1.2M at-risk revenue through tailored engagement strategies,
upsell/cross-sell opportunities, and executive QBRs.

RedSail Technologies, LLC
2019 - 2021
Enterprise Customer Success Manager | Customer Success Manager (company restructuring)
Spartanburg, SC (Remote)

• Implemented predictive health scoring across 120+ enterprise healthcare
accounts, driving 98% retention rate, 10% ACV growth, and 23% product
adoption.

• Reduced onboarding timelines by 10% for high-profile clients (Rush, Loyola,
Shriners) while cultivating C-level relationships through strategic QBRs and
executive engagements.

• Drove 16% expansion revenue growth through predictive analytics and
upsell/cross-sell opportunities, reducing clinical supply chain disruptions 22%
and excess inventory 15% via process optimization.

Education

Columbia College (Columbia, MO) Bachelor of Science in Finance

Certifications

• Root Cause Analysis: Getting to the Root of Business Problems

• Business Analysis Foundations

• Google Data Analytics

Core Competencies:

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