Unlock Customer Loyalty Effortlessly
Empower lasting customer relationships with Lindsey Veitch Solutions, your trusted partner in seamless success management. Discover simplicity today!
My Mission
I’m here for one thing: to turn customer success into a predictable growth engine for every business I touch. Yes, I love watching the numbers climb, but my real passion is building partnerships that feel less like vendor relationships and more like extended family.
What Drives Me
Empowering Growth
Grew enterprise and mid-market portfolios by 20% year-over-year while securing $420K in upsells at Covetrus.
Scaled revenue 30% across three key accounts by leading data-backed QBRs that spotlighted opportunities before they became gaps.
Cultivating Satisfaction
Sustained a 98% client-retention rate—proof that healthy relationships drive healthy books.
Pushed CSAT up 20% and kept a 92% first-contact-resolution streak thanks to proactive coaching and a tight feedback loop.
Innovating Solutions
Cut time-to-value 40% for eight new clients by standardizing onboarding workflows.
Boosted product adoption 25–35% through analytics-driven enablement and hands-on workshops.
Fostering Partnerships
Rescued 20%+ of at-risk contracts and flipped them into long-term champions with tailored engagement plans.
Act as a sounding board for C-suite leaders, making every executive business review feel like a strategy session, not a status update.
How I Show Up
Integrity – Radical transparency builds trust faster than any dashboard ever will.
Innovation – In SaaS, healthcare, and fintech, yesterday’s best practice is today’s baseline. I stay curious and iterate quickly.
Excellence – “Good enough” never moved a retention graph; I aim for remarkable, repeatable results every time.
Whether you’re a scrappy startup chasing product-market fit or an established enterprise fine-tuning scale, my goal is to craft data-driven strategies that unlock your next stage of growth. Ready to turn your customer journey into a success story? Let’s talk.
Enhance Client Satisfaction Effortlessly
Success Insight Workshop
Strategic Success Blueprint
Customer Connection Intensive
Success Metrics Mastery
Hey there—I’m Lindsey Veitch
Customer Success Leader • Data Whisperer • B2B SaaS, Healthcare & Fintech Fan
Ever wondered what happens when you combine a finance brain with an obsession for customer success? That’s me—six years of taking enterprise portfolios from “steady” to “sky-high.”
What I Bring to the Table
• 98% retention on multi-million-dollar books—and a steady stream of $420K in upsells to prove the relationships are rock-solid.
• 20% YoY ARR lifts and a 20% jump in CSAT by using data-backed playbooks that spot opportunities before they become gaps.
• 30 – 40% faster onboarding with a 92% first-contact-resolution streak, accelerating time-to-value while keeping support queues calm.
• 25 – 35% spikes in product adoption thanks to hands-on coaching and usage-based enablement workshops.
• $1M+ in at-risk renewals rescued and 20% of churn-bound accounts flipped into brand advocates via proactive health-scoring.
My Secret Sauce
Analytics → Action. I live in Salesforce, Gainsight, Tableau, SQL, and Power BI—translating ten-plus health metrics per account into clear next steps that drive growth.
Playbooks that Scale. From standardized onboarding flows to QBR toolkits, I build repeatable systems that cut busywork and boost adoption.
Revenue-First Retention. Whether it’s loyalty programs or executive business reviews, I weave expansion threads into every touchpoint.
What Makes Me Tick
Data Is My Playground. Give me a messy dashboard; I’ll hand back needle-moving insights.
Team Sport Mindset. Cross-functional wins are my jam—product, marketing, support, finance, all rowing the same direction.
Customer Whisperer. I don’t just hear what clients say; I listen for what they need—and act before they ask.
Process Optimizer. From onboarding to renewal, I streamline for speed and impact.
How I Got Here
Magna Cum Laude finance degree in hand, I dove into pharmacy ops, then pivoted to SaaS. Along the way I picked up a Swiss-Army-knife skillset—technical onboarding, revenue intelligence, customer advocacy, even a Google Data Analytics cert—so I can talk strategy with execs and SQL with analysts.
Let’s Connect!
Need someone who can turn dashboards into dollars, build relationships that last, and bring fresh energy to your customer journey? I’m game—preferably over a good cup of coffee (or tea!). Reach me at [email protected], and let’s explore how high we can take your customers—and your ARR—together.
Optimize Your Customer Success
Essential Success Package
$500
per month
Basic Analysis
Strategy Setup
Monthly Reporting
Advanced Growth Package
$1500
per month
Enhanced Analytics
Personalized Coaching
Growth Workshops
Comprehensive Excellence Package
$3000
per month
Dedicated Support
Advanced Tools
Retention Enhancements
All Your Questions Answered
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Unlock Your Growth Potential
Partner with Lindsey Veitch Solutions to enhance your customer success strategies and drive sustainable growth. Let us help you thrive in a competitive market.
What to Expect When You Work with Me
When you bring me on as your Customer Success Manager, you're not just getting someone who checks boxes—you’re gaining a dedicated partner who’s invested in your success. My approach is structured, data-driven, and tailored specifically to your business goals. Here’s how we’ll work together:
Deep Dive Consultation
We’ll kick things off with an in-depth consultation where I’ll take the time to truly understand your business, your challenges, and what success looks like for you. This step ensures that every strategy we develop is laser-focused on your specific needs.
Custom Strategy Development
Based on our initial discussions, I’ll craft a personalized customer success plan designed to drive growth, boost customer satisfaction, and streamline operations. This plan will come with clear, measurable goals so we can track progress every step of the way.
Seamless Implementation
I’ll manage the rollout of your customer success strategy from start to finish—ensuring all stakeholders are on board and fully supported. This includes hands-on training sessions and setting up the tools you need for long-term success.
Proactive Engagement & Support
I don’t believe in waiting for problems to arise. With regular check-ins and strategic reviews, we’ll stay ahead of any potential issues and continuously refine our approach. My proactive style ensures risks are minimized, and opportunities are seized early.
Data-Driven Insights
Using advanced analytics tools like Tableau, I’ll provide you with clear, actionable insights into key performance metrics. These reports will help us make informed decisions and keep everything on track—transparency is key.
Continuous Optimization
Your business doesn’t stand still, and neither should your customer success strategy. I’m committed to ongoing improvement by gathering feedback, analyzing results, and refining our approach to keep you competitive and agile.
Building Meaningful Relationships
Beyond the data and strategies, I focus on building strong, lasting relationships with both your team and your customers. Open communication and trust are at the core of every partnership I build.
When you work with me, you can expect a collaborative partner who’s as invested in your success as you are. Together, we’ll drive growth, enhance customer experiences, and set the foundation for long-term success.
Values
Customer Focus
I put your clients at the center of everything I do, ensuring their success and satisfaction.
Empathy
I understand your clients' challenges and work together to find the best solutions.
Collaboration
I believe in teamwork and open communication to achieve the best results.
Continuous Improvement
I strive to learn and grow, always seeking ways to improve my services.
Reliability
I am dependable and consistent, delivering on my promises every time.